I help organizations make complex things feel simple.
Guided by observation, thoughtful leadership, and a focus on how people actually experience their world.
Across Industries
I've been fortunate to work in industries including healthcare, finance, hospitality, manufacturing, retail, and government.
On paper, they don't have much in common.
The common thread wasn't the industry.
It was understanding the people each organization served, how the organization worked, the constraints both of them faced, and where design could make the greatest difference.
The industries changed.
Human behavior didn't.
I've always started by looking beyond the experience to the systems that shape it—and knowing where design can make the greatest difference.
WORK
Selected work.
I work inside that system. Understanding how it’s structured, where it breaks down, and how to reshape it so people can move through it clearly and confidently.
Here’s what that looks like in practice:
01
Atlantic Health System
Improving how people find care in a complex healthcare system
Guided search, taxonomy, AI-driven insights
02
Cherokee Casinos
Designing a more flexible experience across multiple locations
Navigation, content strategy, engagement
03
MetLife
Modernizing a legacy member platform
Content systems, integration, scalability
04
H&R Block
Improving a high-stakes product at scale
Design transformation, efficiency, outcomes
If you’re working on something complex—and it needs to make more sense—I’d be glad to talk. Send me a note at [my first name] at olivus.design. Or go the LinkedIn route.