I make
complex things
simple.
There isn't a playbook for solving complex problems.
Every organization, challenge, and team is different. The goal isn't to follow a prescribed process—it's to understand the situation well enough to choose the right approach.
That means learning the people, the business, the goals, the technology, and the constraints.
Selected worK.
Different organizations. Different constraints. The same objective: reveal clarity and design a better experience. Here are a few examples.
Atlantic Health System
Improving Findability
Search terms were everywhere. The signal was buried in the noise.
MetLife
Digital Servicing Transformation
The visible interface wasn't the problem. The underlying system was.
H&R Block
Design Organization Transformation
Transforming how one of the world's largest tax platforms is designed and built.
Cherokee Casinos
Brand Experience
Choosing Cherokee casino shouldn't mean ignoring the others.
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LET’S TALK
The problems I enjoy most are the ones that don’t have obvious answers.
If you’re working on something complex—and want to make it simpler for the people using it—I’d enjoy the conversation.
shane@olivusdesign.com
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Shane Allen Wilson
Experience Design Leadership
Kansas City, Missouri
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