Experience Design Leadership

I design how systems work—not just how screens look.

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Experience Design:

Applying principles of organization, hierarchy, and interaction to systems, products, and environments to shape how people understand and respond to an experience.

Behind every digital experience is a system that’s been shaped over time—by code, content, constraints, and decisions.

My role is to understand how those systems behave, where they create friction, and how to reshape them through research, collaboration, strategy, and iteration.

WORK

Selected work.

I work inside that system. Understanding how it’s structured, where it breaks down, and how to reshape it so people can move through it clearly and confidently.

Here’s what that looks like in practice:

Atlantic Health System

Improving how people find care in a complex healthcare system

Guided search, taxonomy, AI-driven insights

Cherokee Casinos

Designing a more flexible experience across multiple locations

Navigation, content strategy, engagement

MetLife

Modernizing a legacy member platform

Content systems, integration, scalability

H&R Block

Improving a high-stakes product at scale

Design transformation, efficiency, outcomes

If you’re working on something complex—and it needs to make more sense—I’d be glad to talk. Send me a note at [my first name] at olivus.design. Or go the LinkedIn route.